| |
| 1 The Financial Services Authority |
The FSA is the independent watchdog that regulates financial
services. It requires us to give you this document. Use this
information to decide if our services are right for you. |
| |
| 2 Whose
products do we offer? |
We only offer product from a limited number of insurers, as
listed below:
|
Product |
Underwritten
by |
| AA
Warranty |
Amtrust
International |
AA GAP
Insurance
(Guaranteed Asset Protection
GAP) |
Amtrust
International |
AA RTI
Insurance
(Return to invoice RTI) |
Amtrust
International |
| AA MOT
Insurance |
Amtrust
International |
|
AA Tyre Insurance |
Amtrust
International |
AA Key
Protection
(Key care) |
Amtrust
International |
| AA
Vehicle recovery |
AA |
Payment
Protection Plan
Credit Care Plan |
Norwich Union
Insurance Ltd.
St. Andrew's Group |
|
| |
| 3 Which
service will we provide you with? |
We will advise and make a recommendation for you after we
have assessed your need and requirements. |
| |
| 4 What will
you have to pay us for our services? |
No fees are usually charged for arranging policies. You will
receive a quotation for each individual recommended
insurance policy. However if the policy is cancelled within
14 days LSE will charge a £35 administration fee. |
| |
| 5 Who
regulates us? |
Lifestyle Europe Ltd. 53-55 Bishopric, Horsham, West Sussex,
RH12 1QJ is authorised and regulated by the Financial
Services Authority. Our FSA number is A0003607.
Our permitted business is general insurance.
You can check this on the FAS's
website www.fsa.gov.uk
or by contacting the FSA on 0845 6061234 |
| |
| 6 What to do
if you have a complaint? |
If you wish to register a complaint, please contact us: |
| In writing:
|
Jacky Yardley
(Customer Care Manager), Lifestyle Europe Ltd, Mount
Ephraim, Royal Tunbridge Wells, Kent TN4 8AG |
| By phone: |
Jacky Yardley
(Customer Care Manager) 01892 515666 |
If you cannot settle yoru
cmoplaing with us, you may be entitled to refer it to the
Financial Ombudsman service.
|
| 7 Are we
covered by the Financial Services Compensation Scheme (FSCS)? |
We are covered by the FSCS. You may be entitled to
compensation from the scheme if we cannot meet our
obligations. This depends on the type of business and the
circumstances of the claim.
Insurance advisory and
arranging is covered 100% of the first £2000 and 90% of the
remainder of the claim, without any upper limit.
Further information about compensation
arrangement is available from the FSCS. |
